Terms and Conditions

These Terms of Use were last updated on December 5th, 2019.

Hygge Holiday Fisikashop Instagram Giveaway OFFICIAL RULES

Sponsored by FISIKA (''Sponsors'', ''us'', ''our'', ''we'').

NO ENTRY FEE. NO PURCHASE OR OBLIGATION NECESSARY TO PLAY OR WIN.

Sweepstakes Details:

Promotion/ Contest Name (''Sweepstakes'', ''giveaway''): Hygge Holiday Fisikashop Instagram Giveaway

Entry deadline is 2019-12-09 12:55:55

To enter:

  1. Comment on @fisikashop's December 5th Instagram post announcing the giveaway, between December 5th, 2019 at 12:30 PM, EET, and December 9th at 12:55 AM, EET, (''Entry Period''), and tag a friend's Instagram name telling them why you think it would be interesting for them to know about @fisikashop. 
  2. Follow the creator's of the prizes in their Instagram accounts @fisikashop, @le_petit_magique, @theelysianartgift, @anthousa_floraldesigner, @ariatriliraki
  3. Add your email in the subscription box found in the giveaway's link page. This way you will also subscribe to our weekly newsletter. You can unsubscribe at any time, but you must be subscribed until the giveaway is closed in order to participate. 

In the event of a dispute as to the identity of a winner, the winner will be deemed to be the person in whose name the e-mail account governing the e-mail address was opened. Entrants must provide all information requested to be eligible to win. Incomplete, unreadable, or unintelligible entries will be disqualified. Winners will be notified by Instagram comment or direct message. To enter by email without obligation, email mariatz@fisikashop.com. Please be sure to include promotion/giveaway name in the subject line. 

Prizes: The Five (5) prizes to be awarded from the promotion/ giveaway are as follows:

  1. One (1) Hydrating Body Cream, handmade by @fisikashop, of approximate retail value €15 And One (1) Macrame Star Ornament, handmade by @anthousa_floraldesigner, of approximate retail value €15
  2. One (1) Hypoallergenic Hand Cream, handmade by @fisikashop, of approximate retail value €10.90 And One (1) Nordic dwarf fabric doll, handmade by @theelysianartgift, of approximate retail value €35
  3. One (1) Revitalising Face Cream, handmade by @fisikashop, of approximate retail value €14 And One (1) Feel the magic silver necklace, handmade by @le_petit_magique, of approximate retail value €20
  4. One (1) Chocolate-Jasmine Soap, handmade by @fisikashop, of approximate retail value €7 And One (1) Santa Claus yarn ornament, handmade by @ariatriliraki, of approximate retail value €8
  5. One (1) Glowing Skin Gift box with Two (2) pocket-size soaps; Orange cleansing bar and Coffee-Vanilla scrub bar, handmade by @fisikashop, of approximate retail value €5.40

Winners will be notified and asked for their shipping address to deliver the goods to them for free. The prizes will be sent on a day between December 9th and 18th. Delivery time varies upon destination. Winners may be asked to create an Instagram story or Instagram post showcasing/ mentioning their prizes, using hashtag #myFISIKA and tagging @fisikashop. 

The promotion/ giveaway is in no way sponsored, endorsed or administered by, or associated with, Instagram. The giveaway is not sponsored by the other brands mentioned. Contest open to U.S., Canadian and E.U. citizens age 18 and up.

 


FISIKA’s mission is to improve lives through creating and providing honest, natural and effective skincare products. We consider our marketplace fisikashop.com the best way to offer these products anytime, anywhere to our users. We need rules to keep our website and services safe for you, us and our community. These Terms apply to all your activities on the fisikashop website, any FISIKA mobile applications, any FISIKA APIs and other related services (hereinafter referred to as “Services”). 

This page provides information about who we are and the legal terms and conditions that may apply to your use of fisikashop.com and any product or service you order from us. In addition to our legal terms and conditions, you may also find it helpful to visit the Help section of our website. There you will find useful information on your shipping options, delivery timescales, and returns policy, (as well as helpful information relevant to other questions you may have).

We provide details regarding our processing of personal data of our customers in our Privacy Policy. Please read these Terms and Conditions and the Privacy and Cookie policy carefully before you start to use the Website.

 

Table of Contents

1. Information About FISIKA

2. About our Website Terms and Conditions

3. Account and Personal Information

4. Orders, Payments, Pricing, Discounts and Availability

5. Refunds and Cancellation Right

6. Ownership of Rights/ Intellectual Property

7. Content and Behavior Rules

8. Site Availability

9. Links in our Site, and Linking to our Site

10. FISIKA’s Rights

11. Complaints

12. Miscellaneous Legal Terms

13. Updating These Terms

14. How to Contact Us

 

 

1. Information About FISIKA

This website is owned and operated by F. SIKA & Co a company registered in VIES whose registered office is at Gerani, 73014, Chania, Crete, Greece. Our registered VAT number is EL 998064667. Our workshop owns Production License authorised by the National Greek Drug Administration and Safety Assessments under the regulations of the European Union. Our EOF Licence number is 86601.

Unless we say otherwise, we use the terms "FISIKA", “fisikashop”, "we" and "us" on this Website to refer to F. SIKA & Co throughout the Website terms and conditions, which include our Website Terms, General Terms and Conditions, Legal Terms and Privacy & Cookie Policy (hereinafter referred to as “Terms”).

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.

 

2. About our Website Terms & Conditions

The Terms and Conditions apply to your use of the FISIKA website at www.fisikashop.com (hereinafter referred to as the "Website") and to any products or services you purchase from FISIKA. The Terms and Conditions apply regardless of how you access the Website, including any technologies or devices by which FISIKA makes the Website available to you at home, on the move or in-store. You must read these Terms and Conditions carefully. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website. All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy and Cookie Policy govern your use of this Website.

 

3. Account & Personal information

Your personal information:

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration. We process personal information about you in accordance with our Privacy Policy. In case of entry with incomplete data (wrong address, telephone, etc.) The fisikashop.com reserves the right to cancel the order without notice (notice can be sent if the telephone number or your e-mail address are correct). The management of fisikashop.com user's personal data is subject to the terms and provisions of Greek law on the protection of personal data (2472/1997 incorporating the latest amendments, and according to Law 3783/2009). Our company is committed to the non-use of data for other reasons and not disclosing it to third parties unless required by law, court order or other government authority. Please read our Privacy Policy to see our data collection practices and your rights to access, correct, or restrict our use of your personal data.

 

Your account:

You need an account for most activities on our website. Keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting our Support Team at info@fisikashop.com or using our Contact form. You must have reached the age of consent for online services in your country to use fisikashop.com. You may need an account for most activities on our website, including to purchase and enrol in a seminar or to submit a review for publication. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account without their permission. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the login credential information for that account. In the event of the death of a user, the account of that user will be closed.

If you share your account login credential with someone else, you are responsible for what happens with your account and FISIKA will not intervene in disputes between users who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting our Support Team at info@fisikashop.com or using our Contact form, and we will deactivate your account immediately. We may request some information from you to confirm that you are indeed the owner of your account.

Users must be at least 18 years of age to create an account on fisikashop.com and use the Services. If you are younger than the required age, you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you purchase products and enrol in seminars that are appropriate for you. If we discover that you have created an account and you are younger than the required age for consent to use online services (for example, 13 in the US, and 16 in EU), we will terminate your account.

 

You can terminate your account at any time by following the steps here. Check our Privacy Policy to see what happens when you cancel your account.

 

Access to Third-party services:

We may from time to time make available through our site certain services provided by third parties (eg. webinar platforms). To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third-party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

4. Orders, Payments, and Refunds, Pricing, Discounts and Availability

When you make a payment, you agree to use a valid payment method. If you aren’t happy with your order, fisikashop.com offers a 14-day refund for most purchases. Check our Return Policy for more.

 

4.1 Orders & Payments:

By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in euros. If your card pays with alternative currency your card provider or bank will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which you will be liable to pay.

It should be mentioned that it is necessary to give your personal details (full name, address, city, zip code, country, telephone number and email address) on checkout. Please read our Privacy Policy to see our data collection practices and your rights to access, correct, or restrict our use of your personal data.

After placing an order you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (‘contract’) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the contract. You will be able to make changes to your order up to the point at which you click the Place Order button in checkout. Your order is shipped upon confirmation of payment within 3 working days and your receipt/ invoice can be found in the delivered package. Please note that our company is not liable for failing to meet the calculated delivery times due to delays of the shipping company or natural causes.

You agree to pay the cost of products that you purchase, as well as the shipping and handling costs, and you authorize us to charge your debit or credit card or process other means of payment (such as Paypal, Alpha-Bank e-commerce, Paymill, direct debit, or mobile wallet) for those costs. FISIKA works with third-party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. Check out our Privacy Policy for more details.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails, we reserve the right to cancel any order for which we have not received adequate payment.

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and charge cards, Maestro debit cards, Visa Electron cards. We also accept payment by PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. At present, we do not accept cash, cheques or gift vouchers as payment online. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account or credit card.

 

4.2 Pricing:

The prices of products and services on fisikashop.com include 24% Value Added Tax, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

In some instances, the price of a product or service offered on fisikashop.com may not be exactly the same as the price offered on mobile applications (like Facebook), due to mobile platform providers’ pricing systems and their policies around implementing sales and promotions.

We regularly run promotions and sales for our products and certain products or services are also available at discounted prices for a set period of time. The price applicable to a product will be the price at the time you complete your purchase and order (at checkout). Any price offered for a particular product may also be different when you are logged into your account from the price available to users who aren’t registered or logged in because some of our promotions are available to our registered users only.

 

Discount Vouchers:

Discount Vouchers or else Coupon codes may only be redeemed in a single transaction against purchases of full-price items. Discount Vouchers can be also redeemed in our FISIKA store located in Gerani, on Crete island. The Discount Vouchers are non-transferable and cannot be used in conjunction with another promotion, offer or discount. The Discount Vouchers cannot be substituted for other benefits, cash, items or additions. Gift Cards and Coupon codes may have an expiry date stated on them. The balance must be used before the expiry date is shown or it will be deducted.

 

Availability:

All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If some of the products in your order are not available, any payment made for products which are not available will be credited back to your PayPal account or credit card. We may, from time to time and at our absolute discretion, limit purchases to no more than 10 (or any other quantity that we decide is appropriate) of any one item per transaction. There may be a discrepancy between the characteristics of products shown in photos, such as colour and texture, and the actual characteristics of the products.

 

5. Refunds and Cancellation Right

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy. Return requests must be placed within 14 days since delivery date. No refund is due to you if you request it after the 14-day time limit has passed. Orders delivered to international addresses must be returned by post within 28 days from when they were received. The products are your responsibility until they reach our store. You will be responsible for the cost of returning the products to us by post. We recommend that you use a postal service that ensures you for the value of the products you are returning and you should keep proof of postage. We will refund the full price you paid for the products, using the same method you used to pay for them.

Seminars & Activities Cancellation and Refunds:

Cancellation requests received up to 1 day before the booked day of the event will be fully refunded minus your bank's payment fee to transfer the money back to your account. In case of payment via Paypal, there will be a full refund minus the Paypal transaction fee. No refunds will be given for cancellation requests received within the day of the event, and no refund requests will be accepted on any time after the event, whether you attended the booked Seminar or Activity, or not.

 

Refund exceptions:

 

•  For hygiene reasons we cannot offer refunds on used products, or if the original packaging and seal has been removed. This does not affect your statutory rights.

 

•  Sale items purchased online can be fully refunded by post within 14 days of receiving the goods. Items returned will be refunded for the amount paid.

 

•  We cannot offer refunds on Seminars and Activities during or after the booked day of the event.

 

 

Please note: The above Returns Policy refers to a change of mind only and does not affect your statutory rights.

 

To request a refund, follow the steps here.

At our discretion, if we believe you are abusing our refund policy, we reserve the right to ban your account and to restrict all future use of the Services. If we ban your account or disable your access to our website due to your violation of these Terms, you will not be eligible to receive any future refund.

 

Your right to cancel:

EU customers have a legal right to cancel orders bought online:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. If you wish to exercise your right of cancellation, you are obliged to retain possession of the products and take reasonable care of them. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by using our Contact form.

 

If you decide to cancel, you should return the products to us at your cost within 14 days of such cancellation (14 days for EU countries, 28 for Non-EU countries) and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This does not include the cost of delivery. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.

 

Reasonable care:

If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that: You can open the carton packaging to look at the products. You should not unseal and try the products. Tags should not be removed from products. The original packaging should be retained and returned. If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. Our Returns Policy does not affect your statutory rights in respect of defective products. The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the Products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.

 

Events outside our control:

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving FISIKA employees), or acts of local or central governments or other competent authorities. This does not affect your statutory rights.

 

Our right to vary these Terms & Conditions:

These Terms & Conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the contract unless agreed by us in writing and signed by an authorised FISIKA employee. We have the right to revise and amend these Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time that you order products from us.

 

6. Ownership of Rights/ Intellectual Property

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to FISIKA. ‘FISIKA’ is a registered trademark of F. SIKA & Co.

We are the owner or the licensee of all trademarks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

 

7. Content and Behavior Rules

You’re responsible for all the content (reviews, questions and product photos) that you post on our platform. You should keep the reviews, questions and photos you upload in line with our Guidelines and the law, and respect the intellectual property rights of others. We can ban your account for repeated or major offences. If you think someone is infringing your copyright on our platform, let us know. Your use of the Services and behaviour on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.

If we are put on notice that your content violates the law or the rights of others (for example, if it is established that it violates intellectual property or image rights of others, or is about an illegal activity), if we discover that your content or behaviour violates our Guidelines, or if we believe your content or behaviour is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove your content from our platform. FISIKA complies with copyright laws. Check out our Intellectual Property Policy above for more details.

We may terminate or suspend your permission to use our platform and Services or ban your account at any time, with or without notice, for any violation of these Terms, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or if we suspect that you engage in fraudulent or illegal activities. Upon any such termination, we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content (reviews and uploaded photos) may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

If one of our users has published a course that infringes your copyright or trademark rights, please let us know. We require our users to follow the law and respect the intellectual property rights of others. To file a copyright or trademark infringement claim with us, please contact us at info@fisikashop.com

 

7.1 Guidelines for Gift Messages, Product Reviews and Questions and Answers:

Please read and understand the below before providing a gift message, posting a product review or any other user-generated content on our Website or social media sites.

 

Ownership of Submissions:

Other than personal data (which is subject to our Privacy and Cookie Policy) all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to FISIKA on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of FISIKA once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

 

Gift message service:

If you use the gift message service, you acknowledge and agree that the gift message service is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and FISIKA accepts no liability for any such content and you will follow the rules for Submissions. We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.

 

Social networking sites:

These Website Terms also govern any Submissions you make on any FISIKA related third-party website or pages such as our Facebook page, Twitter, Pinterest, Instagram, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of FISIKA or its employees and FISIKA is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Website Terms and the third party social networking sites’ Terms of Use, as applicable.

 

Intellectual Property Rights:

A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to FISIKA of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any FISIKA related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on FISIKA pages of third-party social networking sites are not the responsibility of, or endorsed by FISIKA. All rights, including copyright on FISIKA Website pages, are owned by or licensed to FISIKA. Any use of any FISIKA social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of FISIKA. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.

 

Confidentiality:

Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any FISIKA related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

 

Rules for Submissions:

You must be 18 years of age or older and registered to post a Submission. Please be polite and preferably write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

 

Submissions should not include:

  • abusive, offensive or otherwise inappropriate language;
  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • spam or advertising
  • third party brand names or trademarks
  • HTML code, computer script or website URLs
  • availability, price, promotions or alternative ordering or delivery information
  • an unsupported claim about the product producing an effect other than that for which it is indicated
  • references to any products other than the product to which the Submission relates.

 

FISIKA, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above. Please let us know if you see any Submissions which do not comply with our rules.

 

Accuracy of content:

To the extent permitted by applicable law, FISIKA disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user-generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of FISIKA.

 

7.2 FISIKA’s Rights to Content Your Post

You retain ownership of the content you post to our platform, including your photos. We’re allowed to share your content to anyone through any media, including promoting it via advertising on other websites. The content you post remains yours. By posting reviews and other content, you allow FISIKA to reuse and share it but you do not lose any ownership rights you may have over your content.

 

When you post comments, photos, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize FISIKA to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit. In legal language, by submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with FISIKA for the syndication, broadcast, distribution, or publication of content on other media. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

 

 

8. Site availability

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

 

 

9. Links in our Site, and Linking to our Site

The fisikashop.com includes external links (Links) to other sites not controlled by the company. Consequently, it is not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

 

 

10. FISIKA’s Rights

We own the fisikashop platform and Services, including the website, present or future apps and services, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.

All right, title and interest in and to the fisikashop platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services are and will remain the exclusive property of FISIKA and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of the EU. Nothing gives you a right to use the FISIKA name or any of the FISIKA trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding FISIKA or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

 

You may not do any of the following while accessing or using FISIKA’s website and Services:

  • access, tamper with or use non-public areas of the website, FISIKA’s computer systems, or the technical delivery systems of FISIKA’s service providers.
  • disable, interfere with, or try to circumvent any of the features of the website related to security or probe, scan, or test the vulnerability of any of our systems.
  • copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on FISIKA’s website or Services.
  • access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
  • in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as FISIKA); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

 

11. Complaints

At FISIKA we aim to delight our customers at all times. However, if you are unhappy about our store or the customer service you received in store, you are best to raise the complaint during your visit by speaking to the manager who can deal with it appropriately. You can ask any member of our store's staff who will be happy to call the relevant manager.

If your complaint is about a product, our Website or anything else, please use our contact form or our  customer service phone number, available on the contact us page of our Website.

If you have a problem with a product that you have purchased from FISIKA online and were not able to settle the complaint with FISIKA, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.

 

 

12. Miscellaneous Legal Terms

These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.

 

12.1 Binding Agreement:

You agree that by registering, accessing or using our Services, you are agreeing to enter into a legally binding contract with FISIKA. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services. Any version of these Term in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict. These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us. If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect. Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

 

12.2 Disclaimers:

 

On Medical & Health Conditions:

Our products are tested in our Chemistry Lab by an authorized Chemist and comply with the European Union's standards for cosmetics and aims to comply with the FDA standards as well. Nonetheless, we are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in listings pertains to the properties of specific ingredients used as authorised by the EU Commission database of information on cosmetic substances and ingredients, and in no way constitutes a diagnostic tool. Please consult your doctor for treatment of serious skin conditions.

 

On our online services:

It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our users is making misleading statements in their review. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work outright. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We may decide to cease making available certain products or features of the Services at any time and for any reason.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

We are not responsible if you fail to read and understand the description of our products and services, as well as our Cancellation and Refunds Policies.

 

12.3 Liability and Limitation of Liability:

We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

There are risks inherent into using our Services, for example, if you enrol in a soap making course, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability to you or any third parties under any circumstance is limited to the greater of one hundred euros (€100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

 

12.4 Indemnification:

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless FISIKA from and against any third-party claims, demands, losses, damages, or expenses arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

 

12.5 Severability, Law and Jurisdiction:

If any of these Terms of Use are held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law. Our website, any content contained herein and these Terms of Use are governed by, and construed in, accordance with Greek and EU Law. Any dispute between us regarding this website or arising out of, or in connection with, these Terms of Use will be subject to the exclusive jurisdiction of the courts of Greece. Specifically, where the “Dispute Resolution” section below does not apply, you and we consent to the exclusive jurisdiction and venue of courts in Athens, Greece. All contracts shall be concluded in English.

 

12.6 Legal Actions and Notices:

No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued. Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to info@fisikashop.com).

 

12.7 Relationship Between Us:

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

 

12.8 No Assignment:

You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account, your account cannot be transferred to somebody else. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.

 

12.9. Dispute Resolution:

If there’s a dispute, our Support Team is happy to help resolve the issue. If that doesn’t work and you live in Greece, your options are to go to small claims court or bring a claim in binding arbitration; you may not bring that claim in another court or participate in a non-individual class action claim against us. This Dispute Resolution section applies only if you live in Greece. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting our Support Team. Either of us can bring a claim in small claims court in (a) Athens, Greece, (b) Chania, Greece or (c) another place we both agree on, as long as it qualifies to be brought in that court.

 

Changes:

Notwithstanding the “Updating these Terms” section below, if FISIKA changes this "Dispute Resolution" section after the date you last indicated acceptance to these Terms, you may reject any such change by providing FISIKA written notice of such rejection by mail or hand delivery to: F. SIKA & Co, FISIKA, Gerani, 73014, Chania, Crete, Greece, or by email from the email address associated with your Account to: info@fisikashop.com, within 30 days of the date such change became effective, as indicated by the "last updated on" language above. To be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and FISIKA in accordance with the provisions of this "Dispute Resolution" section as of the date you last indicated acceptance to these Terms.

 

13. Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and FISIKA reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms. These Terms of Use were last updated in September 2018.

 

14. How to Contact Us

The best way to get in touch with us is to contact our Support Team. We’d love to hear your questions, concerns, and feedback about our Services.

If you have any questions about our terms & conditions, please email us at info@fisikashop.com or use our Contact form.

 

Thanks for choosing our natural skincare products!

 

 

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